Two months with Eircom has forced me to manage stress
It is not the situation or the emotion that is the problem.
The problem is how you respond to the situation or emotion
Okay Elaine, apply your own pearls of wisdom to Eircom! For those of you who know me, I am forever going on about managing our day to day life without over reacting.
Eircom, thankyou, has provided me with an example of how to do this, and how, not to do this.
I moved home two months ago, and joined Eircom to avail of their telephone, broadband and TV bundle. Cool; when it works.
I think the service has stopped being a service, about 5 or 6 times, since we moved. This means, no internet and no TV.
If my memory serves me well, in total, we have gone about 3 weeks, without a service.
As I write this, my partner Lewis, is on the phone to Eircom and I am tethering an internet connection from my mobile (which is with 3) to my laptop, as I have to work.
I manage two websites and have an online product. There is no web genius employed, both Lewis and myself, maintain the sites. In the middle of a complete site restructure, the dreaded message appeared.
Check your internet connection, problem with DSL
No matter how many Oh God, not again ( and words to that effect) solved the problem
Part of solving the problem, I am sure, is Eircom not sticking a bandaid over a recurring fault, but unfortunately I cannot control that.
What I can do, is solve the problem. I take my hat off to Lewis, who ends up making the calls (once he had to call 11 times in one day.)
One, but not so useful way of responding to this.
- Get angry
- Fill my head full of “things I’d like to do to eircom” thoughts (that is the polite version for the internet.)
- Spend every waking minute rehashing all the problems I have had with Eircom
- Lewis imagining traveling back in time to strangle Mozart after hearing Eine Kleine Nacht Musik, for the 30th time, while on hold (for 40 minutes.)
Decided against this option, as it would ruin my day, and stop me from carrying on with my work, which I am doing right now, albeit with a bit of a rant, of a post!
Second, better option of responding to problem
- Call, and report the problem, which Lewis is doing now, and once again, another 2 to 3 working days to fix the problem. There is no point getting upset over this, as it will not change the outcome – having to wait.
- Carry on with my day, as no amount of complaining or giving out, will change the fact that my broadband is down.
Some people may not initially like the second option, as they might think that I am too accepting of a bad service. Quite the contrary. I do not accept a bad service, but I am realistic in what I can do, and ensure that unnecessary things do not take over my day.